1.) Are your candles 100% Soy Wax?
Yes, we believe in using only 100% pure soy wax, free from additives, free from paraffin, petroleum, or palm wax. Just pure, all natural, and clean.
2.) Why soy wax?
Soy is a renewable resource, eco-friendly, sustainable, environmental friendly and it burns cleanly and longer than paraffin waxes. It is a natural and non-toxic product. The soy wax we use are made from American grown soybeans.
3.) How are Anberc Candles scented?
To scent our candles, we use phthalate-free fragrance oils and infused with pure essential oils. For our Aromatherapy Candles Collection, we only use pure high grade, therapeutic essential oils infused with herbs and botanicals. Our candles are beautifully and highly scented and can fill a medium-sized room nicely. It is recommended burning two or more of our standard sized candles for larger space or high ceiling rooms for more effective scent throw.
4.) What are the best ways to burn and care for my Anberc Candles?
The first burn is very important. Be sure to lit your candles for at least 3 hours or until the wax melt pool reaches the edges of the container/glass before extinguishing. Soy wax is also known as "memory wax", meaning it will only melt onto the pool area from your last burn. Making sure the wax melt pool reaches the edges of the container will prevent "tunneling" and allow for a perfect burn experience, and longer burn times.
Be sure to trim wick to 1/4 inch before each lighting. This will avoid your candle wick to "mushroom" or develop a carbon build up which will produce soot that will emit black smoke into the air and onto your container. Keep candle free from any foreign materials, including matches and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn the candle for more than 4 hours. Burn candle only within sight and in a well-ventilated room. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candle on or near anything that can catch fire.
5.) Are your candles Vegan?
Yes! Anberc Candles and our wax and fragrance suppliers do not test on animals. Our products do not contain animal product, no pesticides, herbicides, or toxic materials.
6.) Can I re-purpose my candle glass/tin? And how?
Yes, you can! There are two ways to remove the leftover candle wax. First method, you can put the glass/tin in a pot filled with hot water and let the leftover wax melt. Discard the melted wax either by wiping it with paper towel or by pouring it to a heat resistant container. Be careful as it will be hot. Second method is to place cooled candle in the freezer. Let it chill for 30 minutes or more. Once the wax hardens, it can be chipped out along with the wick. Soap and water can be used to clean your glass/tin thoroughly and to remove wax residue.
7.) Do you accept wholesale?
Yes, we do. Please reach out to [email protected] and send us the following information:
First and Last Name, Resale ID, Website, Social Media Information
8.) Do you accept orders for custom made candles or private labels?
Yes! We accept made to order, customized candles for your parties and events, weddings, baby showers, housewarming, etc. Please contact us at [email protected].
9.) What are your Shipping and Returns Policies?
Shipping - We only ship within the US for now. All orders are shipped via USPS within 3-7 business days after the order is placed and paid. You will receive an e-mail notification with tracking information. Please take note that we have no control over the transit times once the packages are in the possession of the mail carrier.
Returns and Exchanges - We always aim to make sure that you love our products and are happy with your purchase. We would love to help. Please email us at [email protected]. However, please take note that no returns or exchanges will be accepted on candles that have been lit already, reed diffusers that have been diffused, or any item that have been used already.